Last updated: August 9, 2026
At Veralux, your privacy is as important to us as the quality of our products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit veralux.co.za or make a purchase from us. Please read this policy carefully..
1. Information We Collect
Personal Information You Provide
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely — we do not store full card details)
Information Collected Automatically
When you browse our Site, we automatically collect certain information, including:
- IP address and browser type
- Pages visited and time spent on the Site
- Referring URLs
- Device and operating system information
This data is collected via cookies and similar tracking technologies to help us improve your experience.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and tracking information
- Respond to customer service enquiries
- Send marketing communications (only with your consent)
- Improve our website, products, and services
- Comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and fulfilling orders, including:
- Payment processors (e.g., Shopify Payments, PayPal)
- Shipping and logistics partners
- Email marketing platforms
- Analytics providers
All third-party partners are contractually obligated to keep your information confidential and use it only for the services they provide to us.
4. Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You may choose to disable cookies through your browser settings; however, some features of the Site may not function properly as a result.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at veralux.co.za
7. Security
We implement industry-standard security measures to protect your personal information. All transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us:
email; veralux.co.za@gmail.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST